SMS Privacy Policy

Effective Date: August 20th, 2026

1. Purpose

This SMS Privacy Policy explains how Genesis Physicians Group collects, uses, stores, and protects information related to SMS communications.

2. Information We Collect

When you communicate with us via SMS, we may collect:

  • Mobile phone number
  • Name (if provided)
  • Message content
  • Date and time of messages
  • Information related to the business matter being discussed

3. How We Use SMS Information

We use SMS communications solely to:

  • Respond to customer inquiries
  • Provide information regarding a requested service
  • Communicate regarding transactions
  • Coordinate appointments or scheduled activities
  • Resolve support or account-related matters

We do not use SMS for mass marketing campaigns.

4. Consent

We send SMS messages only when:

  • You request communication by text message;
  • You provide your mobile number for a specific business purpose; or
  • You otherwise consent to SMS communications.

You may withdraw your consent at any time by replying STOP or contacting us directly.

5. Information Sharing

We do not sell, rent, or share SMS opt-in data or consent information with third parties for marketing purposes.

SMS consent information and phone numbers are used solely for the purposes described in this policy.

We may share information with service providers that assist in delivering communications, maintaining systems, or complying with legal obligations.

6. Data Security

We employ reasonable administrative, technical, and physical safeguards to protect information collected through SMS communications.

While we strive to protect your information, no communication method can be guaranteed to be completely secure.

7. Data Retention

SMS communications may be retained as part of our business records for operational, compliance, legal, or customer service purposes.

Records are retained in accordance with our records-management practices.

8. Your Choices

You may:

  • Opt out of SMS communications at any time;
  • Request updates to your contact information;
  • Contact us regarding questions about your SMS privacy rights.

9. Children’s Privacy

Our SMS services are not intended for individuals under the age of 13, and we do not knowingly collect information from children through SMS communications.

10. Updates to This Policy

We may update this Privacy Policy periodically. The current version will always be available on our website and will include the effective date.

11. Contact Us

Questions regarding this Privacy Policy may be directed to:

Legal Compliance Officer
5429 Lyndon B. Johnson Freeway, Ste 500
Dallas, TX, 75240
Compliance@genesisdocs.org