SMS Communications Terms and Conditions

Effective Date: August 20th, 2026

1. Overview

Genesis Physicians Group may communicate with customers via Short Message Service (SMS) text messaging when requested by the customer or when SMS is necessary to discuss a specific business matter, transaction, support request, appointment, or service-related issue.

By providing your mobile phone number and agreeing to receive SMS messages from us, you agree to these Terms and Conditions.

2. Consent to Receive Messages

SMS messages are sent only:

  • At your request;
  • In response to your inquiry;
  • As part of an active business relationship;
  • To communicate regarding a specific transaction, service request, account matter, or business-related issue.

We do not send promotional text messages, mass marketing campaigns, or automated SMS advertising.

3. Message Frequency

Message frequency varies and is generally low.

You will receive messages only as needed to address the specific matter for which communication was requested.

4. Message and Data Rates

Standard message and data rates may apply according to your wireless carrier’s plan.

Genesis Physicians Group is not responsible for any charges incurred from your mobile carrier.

5. Opting Out

You may opt out of SMS communications at any time by:

After opting out, you will no longer receive SMS communications except where necessary to confirm your opt-out request or where otherwise permitted by law.

6. Help and Support

For assistance regarding SMS communications:

7. Delivery Disclaimer

SMS delivery depends on your wireless carrier and network availability.

Genesis Physicians Group does not guarantee that SMS messages will be delivered successfully, delivered on time, or remain available without interruption.

8. Appropriate Use

Customers agree not to use SMS communications to:

  • Send unlawful content;
  • Transmit confidential information unless specifically requested;
  • Send abusive, threatening, or fraudulent communications.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. Updated versions will be posted on our website with a revised effective date.

10. Contact Information

If you have questions regarding these Terms and Conditions, contact:

Legal Compliance Officer
5429 Lyndon B. Johnson Freeway, Ste 500
Dallas, TX, 75240
Compliance@genesisdocs.org